harris computer
Customer Self Service website for Utility clients
Scope of Project
Discovery workshops and product requirements management
Data analysis and client management
Feature testing and validation
Implementation and launch of product
Project Summary
- Managed the launch of 3 Customer Self Service (CSS) websites from discovery to launch, through discovery workshops, client demo, client negotiation and feedback sessions
- Led the design and implementation of product custom features, through development and integration of business systems to satisfy 100% of the client’s business requirements
- Conducted recurring gap analysis between the CSS product and clients requests through collaboration with clients to avoid unforeseen project roadblocks, reducing rework by 40%
- Resolved 80% of the client’s issues and inquiries on business and technical requirements through data analysis using SQL queries and solutions testing with various teams
- Created test case templates for future products from existing test cases reducing the amount of test re-creation work by 60%